Quick Text Templates for Referral Partners
These concise, effective text messages are designed for quick communication with different referral partners. Use these templates to maintain relationships, follow up on referrals, and provide timely updates. Each message can be customized with specific patient information and facility details as needed.
Acute Care Hospitals
Initial Outreach
"Hi [Name], this is [Your Name] from Oasis Point Rehabilitation. We have immediate availability for stroke and orthopedic patients. Would you like me to stop by today to review our admission criteria and HospiTEL amenities?"
Referral Follow-Up
"Hi [Name], just following up on [Patient] you referred yesterday. They've been evaluated and accepted. Our admissions team will contact you within the hour to coordinate transfer. Thanks for thinking of Oasis Point!"
Bed Availability Update
"Good morning [Name]! Oasis Point has 3 private rooms available today. Our robotics therapy schedule has openings for new stroke patients. Let me know if you have any potential referrals."
Patient Progress Update
"Hi [Name], quick update on [Patient] you referred last week. They're making excellent progress with our Ekso robotic therapy. Already ambulating 50 feet with minimal assistance. Happy to share more details if you'd like!"
Physician Practices
Initial Outreach
"Dr. [Name], this is [Your Name] from Oasis Point Rehabilitation. We'd love to have you tour our new HospiTEL facility and advanced robotics center. When might you have 30 minutes in the coming weeks?"
Referral Request
"Dr. [Name], Oasis Point's Lokomat Pro robotic gait training system is showing remarkable outcomes for post-stroke patients. Would you like our clinical liaison to provide your office with referral criteria and outcomes data?"
Patient Update
"Dr. [Name], your patient [Patient] has achieved their short-term mobility goals and is now working on ADLs in our transitional apartment. Anticipated discharge in 7-10 days. Full progress report being faxed today."
Lunch & Learn Invitation
"Dr. [Name], we'd like to bring lunch to your office next week and briefly share our new neurological rehabilitation protocols. Would Tuesday or Thursday work better for your team?"
Long-Term Acute Care Hospitals (LTACs)
Initial Outreach
"Hi [Name], this is [Your Name] from Oasis Point Rehabilitation. We specialize in transitioning complex medical patients from LTAC to intensive rehabilitation. Can I share our ventilator weaning success rates with you?"
Referral Criteria Reminder
"[Name], just a reminder that Oasis Point can accept patients still requiring wound VAC, TPN, or complex medication regimens. Our 24/7 rehab nursing team ensures seamless continuation of medical care during intensive therapy."
Bed Availability
"[Name], Oasis Point has immediate availability for complex medical patients ready for 3-hour therapy programs. Our clinical liaison can be at your facility today to review potential candidates."
Success Story
"[Name], thought you'd like to know that [Patient] transferred from your facility last month has successfully completed our program and returned home independently. Thank you for the great referral!"
Dialysis Centers
Initial Outreach
"Hi [Name], this is [Your Name] from Oasis Point Rehabilitation. We coordinate seamless dialysis continuation during intensive rehabilitation. Can I share how our transportation and scheduling system works?"
Patient Coordination
"[Name], we're admitting [Patient] tomorrow who requires dialysis MWF. Can we confirm their chair time will remain at 10:30am? Our transportation will have them there 15 minutes early."
Referral Request
"[Name], Oasis Point has helped many dialysis patients regain independence through our specialized therapy programs. Would you like some brochures to share with patients who might benefit from intensive rehabilitation?"
Schedule Change Request
"[Name], our patient [Patient] has an important therapy evaluation tomorrow during their scheduled dialysis time. Would it be possible to move their appointment to the afternoon session just for tomorrow?"
Skilled Nursing Facilities
Initial Outreach
"Hi [Name], this is [Your Name] from Oasis Point Rehabilitation. For patients plateauing in therapy, our intensive program might help them reach discharge goals. Would you like me to review which patients might qualify?"
Referral Follow-Up
"[Name], thank you for referring [Patient]. They've been evaluated and accepted for admission. We can transfer them tomorrow morning. Our robotics program should help overcome their current mobility plateau."
Discharge Planning
"[Name], [Patient] is completing their rehabilitation program next week. They'll need continued therapy at SNF level. Would you have availability for readmission around next Thursday?"
Education Opportunity
"[Name], we're hosting a CEU event on 'Identifying Rehabilitation Candidates in Long-Term Care' next month. Would your therapy team be interested in attending? We'll provide lunch and 2 CEU credits."
Home Health Agencies
Initial Outreach
"Hi [Name], this is [Your Name] from Oasis Point Rehabilitation. We'd like to establish a smooth transition process for patients discharging from our program to your home health services. Can we set up a quick call?"
Patient Referral
"[Name], we have a patient discharging home on Friday who needs continued therapy. They've made great progress but will benefit from your services. Can I send you their information for evaluation?"
Coordination Request
"[Name], our patient [Patient] is discharging tomorrow. Could your evaluating therapist join our final family training session at 2pm today? It would ensure continuity of their specialized exercise program."
Readmission Alert
"[Name], if you notice any of your patients declining functionally or plateauing in therapy, please consider a referral to our intensive program. We can often help patients overcome plateaus with our advanced technology."
Case Managers & Social Workers
Initial Outreach
"Hi [Name], this is [Your Name] from Oasis Point Rehabilitation. We have immediate availability and can complete evaluations within 24 hours. Would you like our admission criteria for your complex patients?"
Insurance Verification
"[Name], good news! We've verified insurance for [Patient] and they're approved for admission. We can accept them as early as tomorrow morning. Let me know what time works for your team."
Bed Availability
"[Name], just wanted to let you know we have 3 private rooms available today. If you have any patients needing intensive rehabilitation, we can evaluate them immediately."
Tour Invitation
"[Name], we'd love to have you tour our HospiTEL facility to see our luxury accommodations and advanced therapy equipment. When might you have 30 minutes in the coming weeks?"
Payers & Insurance Case Managers
Initial Outreach
"Hi [Name], this is [Your Name] from Oasis Point Rehabilitation. We'd like to share our outcomes data showing how our intensive program reduces long-term care costs. Would you have time for a brief call this week?"
Authorization Request
"[Name], we've submitted authorization for [Patient] with all clinical documentation. Their acute hospital discharge is planned for tomorrow. Could you expedite review to avoid unnecessary hospital days?"
Length of Stay Update
"[Name], [Patient]'s progress has been excellent. Based on current trajectory, we anticipate discharge in 10-12 days rather than the initially authorized 14 days. Just wanted to keep you updated."
Outcomes Report
"[Name], we've completed our quarterly outcomes analysis for [Insurance Company] patients. Our average LOS is 11.2 days with 87% home discharge rate. Would you like me to send the full report?"